Delivery & Return

At Paloma Perfumes, customer satisfaction and trust are our top priorities. This Delivery & Returns Policy explains how we handle shipping and returns within Morocco.

1. Delivery Policy

1.1 Delivery Coverage

We deliver to all cities and regions across Morocco.

1.2 Delivery Partners

Our main delivery partner is Speedaf.
However, we may use other trusted delivery companies when necessary to ensure timely and reliable delivery.

1.3 Delivery Time

• Estimated delivery time is 4 to 7 business days
• Delivery time may vary depending on:
  • Order volume
  • Your city’s distance from our location
  • Courier availability

Please note that delivery times are estimates and may occasionally be affected by circumstances beyond our control.

1.4 Delivery Fees

Delivery fees (if applicable) are communicated during checkout.

2. Authenticity Guarantee

We guarantee that all perfumes sold on Paloma Perfumes are:

• 100% authentic
• New and unused
• Sealed in their original manufacturer packaging

3. Return Policy

3.1 Return Eligibility

You may request a return within 7 days of receiving your order, provided that:

• The perfume has not been used
• The original seal has not been opened
• The product is in its original packaging and condition

For authentic and quality reasons, opened or used perfumes cannot be returned, as we cannot resell opened products and this helps us maintain customer trust and safety.

4. How to Initiate a Return

To request a return, please contact us via:

• The contact us section on the website.
• Email: help@palomaperfumes.ma
• Phone: (212) 6**-****

Our team will contact you and provide detailed return instructions.

5. Return Verification & Refunds

• Once we receive the returned product, we will inspect and verify its condition.
• The verification and refund process takes 1 to 2 weeks.
• Refunds are processed after the product passes inspection.

6. Return & Shipping Costs

• If the return is due to an error on our part (wrong item, damaged product, etc.)
  • we will cover the return costs and provide replacement or a full refund.
• otherwise:
  • Return shipping costs are the responsibility of the customer
  • Original delivery fees are non-refundable

7. Contact Information

If you have any questions regarding delivery or returns, please contact us:

Paloma Perfumes
📍 Tetouan, Morocco
📧 Email: help@palomaperfumes.ma
📞 Phone: (212) 6**-****