Privacy Policy

Last updated: 12/12/2025

Paloma Perfumes (“we”, “our”, “us”) operates the website https://palomaperfumes.ma/ (the “Website”).
We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our Website.

1. Information We Collect

We collect the following personal data when you interact with our Website:

1.1 Information You Provide Directly

• Name
• Email address
• Phone number
• Shipping/billing address
• Account login details (if you create an account)
• Any information provided when submitting reviews or comments

1.2 Automatically Collected Information

Through cookies and tracking technologies (e.g., Google Analytics, Facebook), we collect:

• Device information
• IP address
• Browser type
• Pages visited and time spent
• Referring website links

2. How We Use Your Information

We use your data to:

• Process and deliver your orders
• Communicate with you about orders, support, and promotions
• Improve website performance and user experience
• Send newsletters or marketing emails (via Mailchimp)
• Prevent fraud and enhance security
• Manage user accounts and customer support requests

3. Third-Party Services

We use third-party tools to operate our business:

• Google Analytics — website analytics
• Facebook / Meta — advertising and tracking
• Mailchimp — email marketing
• Payment Providers — processing bank transfers or COD workflows (COD coming soon)

Third-party services have their own privacy policies.

4. Cookies and Tracking

We use functional, analytics, and advertising cookies.
For full details, see our Cookies Policy.

5. User Accounts

If you create an account, you are responsible for keeping your login information secure.
We store user account information to help you manage orders and preferences.

6. User-Generated Content

If you post reviews, comments, or other content, it may be publicly visible on our Website.

7. Data Protection and Security

We take reasonable measures to protect your information from unauthorized access, alteration, or misuse.
However, no online platform is 100% secure.

8. Sharing of Personal Data

We may share data with:

• Service providers (analytics, email marketing, advertising)
• Delivery partners
• Payment processors
• Legal authorities, if required by Moroccan law

We do not sell personal data.

9. Your Rights

As a Morocco-based business, we follow general international privacy best practices. You may:

• Request access to your data
• Request correction or deletion
• Request to stop marketing emails
• Request account deletion

To exercise your rights, contact us at help@palomaperfumes.ma

10. Contact Information

For questions regarding this Privacy Policy, contact:

Email: help@palomaperfumes.ma
Address: Tetouan, Morocco